At Umzugsklar, we take the protection of your personal data seriously. This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you visit our website, contact us, request a moving quote, or use our moving-related services.
We process personal data in accordance with the General Data Protection Regulation (GDPR/DSGVO) and applicable German data protection laws.
1. Data Controller
The controller responsible for processing your personal data is:
North Data GmbH
Trading name / brand: Umzugsklar
Große Bleichen 21
20354 Hamburg
Germany
Commercial Register: Amtsgericht Hamburg, HRB 116737
VAT ID (USt-ID): DE276539121
Founder / Owner: Frank Felix Debatin
Email: [email protected]
Phone: +49 40 609414320
For questions concerning this Privacy Policy or the processing of your personal data, please contact us at [email protected].
2. Personal Data We Collect
Depending on how you interact with Umzugsklar, we may process the following categories of personal data:
- Contact information: name, email address, telephone number and other contact details you provide.
- Moving information: current and destination locations, moving date, property details, household or inventory information, required services and other information relevant to preparing or arranging a move.
- Request and communication data: information contained in quote requests, contact forms, emails, telephone communications and other correspondence.
- Technical data: IP address, browser type, operating system, device information, date and time of access, referring pages and server log information.
- Usage data: information concerning how you interact with our website, where such collection is permitted.
- Consent information: records of privacy, cookie or marketing choices and the date and manner in which consent was provided or withdrawn.
- Contract and transaction information: information required to administer services, agreements, invoices or other business relationships.
We ask you not to provide sensitive personal data unless it is genuinely necessary for the service requested.
3. Why We Process Your Personal Data
We may process personal data for the following purposes:
Providing Moving Quotes and Services
We process information submitted through our website or other communication channels to:
- process your moving request;
- understand your moving requirements;
- prepare or obtain suitable offers;
- connect you with suitable moving-company partners;
- communicate with you about your request; and
- take steps necessary to arrange or provide requested services.
The legal basis is generally Article 6(1)(b) GDPR, where processing is necessary to take steps at your request before entering into a contract or to perform a contract.
Sharing Requests With Moving-Company Partners
Where the Umzugsklar service involves obtaining or arranging offers from independent moving companies, information necessary to process your request may be transmitted to one or more suitable moving-company partners.
This may include your name, contact details, moving locations, planned moving date, property or inventory details and other information you submit concerning the requested move.
The purpose of this disclosure is to allow selected moving companies to assess your request, prepare an offer and/or contact you regarding the requested moving service.
Depending on the circumstances and service requested, processing may be based on Article 6(1)(b) GDPR (steps requested before entering into a contract) or another applicable legal basis disclosed to you when your data is collected.
Moving-company partners that receive your personal data for their own purposes may act as independent data controllers. Their subsequent processing of your information is governed by their respective privacy information and applicable data protection law.
We do not intend to provide moving companies with personal data that is unnecessary for handling your request.
Customer Support and Communications
When you contact us, we process your contact information and the contents of your communication to answer questions, provide assistance and administer our relationship with you.
Depending on the nature of your request, the legal basis is Article 6(1)(b) GDPR or our legitimate interests under Article 6(1)(f) GDPR in providing customer support and managing business communications.
Website Security and Operation
We may process technical information necessary to operate our website, maintain security, detect misuse, diagnose errors and protect our systems.
Where applicable, this processing is based on our legitimate interests under Article 6(1)(f) GDPR in operating a secure, reliable and functional website.
Compliance With Legal Obligations
We may process and retain personal data where required to comply with tax, accounting, commercial, regulatory or other legal obligations.
The legal basis is Article 6(1)(c) GDPR.
Consent-Based Processing
Where we specifically ask for your consent—for example, for certain optional cookies, analytics or marketing technologies—the processing is based on Article 6(1)(a) GDPR.
You may withdraw your consent at any time with effect for the future. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
4. How We Obtain Personal Data
Most personal data is obtained directly from you when you:
- complete a form on our website;
- request a moving quote;
- provide information concerning your planned move;
- contact us by email or telephone;
- communicate with one of our service channels; or
- otherwise use our services.
We may also receive information from moving-company partners or other parties involved in handling a request where this is necessary to administer the service.
5. Who We Share Personal Data With
We only disclose personal data where there is an appropriate purpose and legal basis.
Recipients may include:
Moving-company partners. We may provide relevant information to selected moving companies so that they can evaluate your request, prepare a quote, contact you or provide moving services.
IT and hosting providers. Providers that operate, host, maintain or secure our website, systems and infrastructure may process data on our behalf.
Communication and business service providers. We may use providers that assist with email, customer communications, customer management or other operational services.
Analytics and technology providers. Where applicable and legally permitted, providers may process information relating to website performance or usage. Technologies requiring consent will only be activated after the required consent has been obtained.
Professional advisers and authorities. Information may be disclosed to accountants, lawyers, auditors, courts, regulatory authorities or law-enforcement authorities where necessary or legally required.
Where a provider processes personal data solely on our behalf, we enter into appropriate data-processing arrangements as required by Article 28 GDPR.
6. Moving-Company Partners
Umzugsklar may function as an intermediary between users seeking moving services and independent moving companies.
To obtain a suitable offer or facilitate your requested service, we may transmit the information necessary for the request to selected moving-company partners.
We seek to limit disclosures to information reasonably necessary for the relevant moving request.
Once an independent moving company receives your information and determines independently how and why it will process that information, that company may have its own responsibilities as a controller under the GDPR.
Where required by law, information concerning the relevant recipient or recipients will be provided to you.
7. International Data Transfers
We aim to process personal data within the European Economic Area (EEA) where practicable.
Some technology or service providers may, however, process personal data outside the EEA.
Where personal data is transferred to a country outside the EEA, we will ensure that an appropriate transfer mechanism is available as required by the GDPR. Depending on the recipient and destination, this may include:
- an adequacy decision adopted by the European Commission;
- the European Commission’s Standard Contractual Clauses;
- another legally recognised safeguard under Chapter V GDPR; or
- an applicable statutory derogation in exceptional circumstances.
You may contact us for further information concerning safeguards applicable to relevant international transfers.
8. How Long We Keep Personal Data
We retain personal data only for as long as necessary for the purpose for which it was collected, unless a longer retention period is required by law.
Retention periods depend on the type of information and purpose of processing. In determining an appropriate period, we consider:
- how long the information is necessary to process your moving request;
- whether an ongoing contractual or customer relationship exists;
- applicable statutory retention requirements;
- limitation periods for potential legal claims; and
- security and compliance requirements.
When personal data is no longer required and no statutory obligation or legitimate reason requires continued retention, it will be deleted or anonymised in accordance with our deletion procedures.
9. Security of Your Personal Data
We use appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.
These measures are reviewed and adjusted where appropriate in light of the nature of the processing, available technology and associated risks.
No internet-based system can provide absolute security, but we take reasonable measures appropriate to the risks involved.
10. Your Rights Under the GDPR
Subject to the conditions and limitations established by applicable law, you have the right to:
- Access your personal data and obtain information about its processing (Article 15 GDPR).
- Rectification of inaccurate or incomplete personal data (Article 16 GDPR).
- Erasure of your personal data in circumstances provided by law (Article 17 GDPR).
- Restriction of processing in applicable circumstances (Article 18 GDPR).
- Data portability for qualifying data and processing (Article 20 GDPR).
- Object to processing based on legitimate interests in accordance with Article 21 GDPR.
- Withdraw consent at any time where processing is based on consent, without affecting processing carried out lawfully before withdrawal.
- Lodge a complaint with a competent data protection supervisory authority.
Where personal data is processed for direct marketing purposes, you have the right to object to such processing at any time.
To exercise your rights, contact:
We may need to request information necessary to verify your identity before fulfilling certain requests.
11. Right to Lodge a Complaint
You have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data infringes applicable data protection law.
As Umzugsklar / North Data GmbH is based in Hamburg, you may in particular contact the competent data protection supervisory authority in Hamburg. You may also have the right to contact another competent supervisory authority, particularly in the EU/EEA Member State of your habitual residence or place of work or where the alleged infringement occurred.
12. Requirement to Provide Personal Data
You are generally not legally required to provide personal data merely to visit our website.
However, certain information is necessary if you ask us to process a moving request, obtain quotes, arrange services or enter into a contract. If you do not provide information necessary for these purposes, we may be unable to process your request, obtain an appropriate moving quote or provide the requested service.
Fields identified as mandatory should only request information necessary for the relevant purpose.
13. Automated Decision-Making
Unless expressly stated otherwise in connection with a particular service, we do not make decisions producing legal effects concerning you, or similarly significantly affecting you, solely through automated processing within the meaning of Article 22 GDPR.
If this changes, we will provide the information required under the GDPR concerning the automated processing, its significance and its expected consequences.
14. Changes to This Privacy Policy
We may update this Privacy Policy when our services, data-processing activities, service providers or applicable legal requirements change.
The current version will be made available on our website. The “Last updated” date at the top of this Privacy Policy indicates when it was most recently revised.
Where required by law, we will provide additional notice or obtain consent before materially changing how personal data is processed.
15. Contact
For privacy-related questions, requests or concerns, please contact:
Email: [email protected]